CERTAIN GmbH - Privacy policy - Version - 1.0 25.08.2023


We, CERTAIN GmbH, located at Jahnstraße 20, 48529 Nordhorn, reachable by phone at +49 (0)5921 3082637, and on the website www.certain-cloud.com, act as the operator of this website and the services offered on it. In this capacity, we are responsible for the collection, processing, and use of personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Telemedia Act (TMG) when you visit our website. Our handling of your personal data is in accordance with applicable data protection regulations. The following privacy policy informs you about the personal data collected and stored when you visit our website or use the services offered through the website. Furthermore, you will receive information about the use of your data and your rights concerning the use of your data.

1. Data Controller

The data controller for the collection, processing, and use of your personal data within the meaning of the GDPR is the data protection officer of CERTAIN GmbH: info@certain-cloud.com. If you wish to object to the collection, processing, or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the above-mentioned data controller. You can save and print this privacy statement at any time. If you have any questions regarding data protection in our company, please feel free to contact our data protection officer.

Florian Sloot
E-Mail: info@certain-cloud.com

2. Collection and Storage of Personal Data and the Nature and Purpose of its Use

a) You have the option to visit our website at www.certain-cloud.com without disclosing your identity. Your web browser automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion no later than 6 months after:

The legal basis for the collection and processing of this data is Article 6(1)(f) GDPR. This serves the purpose of enabling the use of our website (establishing a connection), ensuring the system's security and stability, and ensuring the technical administration of the network infrastructure. These data do not allow conclusions to be drawn about your person. Additionally, we use cookies, as well as analytics and marketing services, when you visit our website. Further explanations can be found in sections 4 and 5 of this privacy statement.

b) We offer various service packages through our website that can be purchased through our integrated online shop and involve the use of cloud-based software applications. If you wish to purchase one of our service packages, online registration is required. Depending on the chosen payment method, payment data must be provided. The legal basis for data processing is Article 6(1)(b) GDPR.

c) You have the option to avail yourself of free offers through our website, such as a trial access. To access these free offers, registration is required. The following mandatory information is requested during registration:

We use this information:

The legal basis for the collection is Article 6(1)(a) and (f) GDPR.

d) You have the option to request a quote for our services through our website. During the inquiry process, you must provide your first name, last name, and email address. You can voluntarily provide additional information for contact purposes, your industry, and the desired product offering. We use this information to get in touch with you and create a tailored offer based on your needs. The legal basis for data collection is Article 6(1)(a), (b), and (f) GDPR.

e) If you have given consent, we use your email address to regularly send you our newsletter. To subscribe to the newsletter, only the provision of an email address is required. You have the option to voluntarily provide your name and salutation to be addressed personally. The legal basis for the collection is Article 6(1)(a) and (f) GDPR. Unsubscribing is possible at any time, for example, through a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request at any time via email to info@certain-cloud.com.

f) Through the contact form provided on our site, you have the option to send general inquiries to us. Providing a valid email address is mandatory for this. Further details can be provided voluntarily. This data is collected to allocate and respond to the inquiry. The legal basis for the collection is Article 6(1)(a) and (f) GDPR.

g) If you have purchased access to our software, you can log in at certain-cloud.com. To continuously improve the software, we automatically collect the following information without your intervention:

Additionally, we use cookies, as well as analytics and marketing services, when you visit our website. Further information can be found in sections 4 and 5 of this privacy statement. The legal basis for the collection is our contractual obligations according to Article 6(1)(b) GDPR and our legitimate interest in the continuous improvement of the software according to Article 6(1).

3. Disclosure of Data

Your personal data will be disclosed to third parties, if legally permissible and necessary for the fulfillment of contractual relationships with you. This notably includes the disclosure to payment service providers or banks to process payment transactions. The transmitted data may be used by third parties exclusively for the purpose of disclosure. Furthermore, the transmission of your personal data to third parties will only occur if you have expressly consented, if there is a legal obligation, or if the transmission is necessary for the enforcement of verifiable legal claims by third parties, and there is no identifiable overriding legitimate interest on your part that would oppose the disclosure of your data. Transmission of your personal data to third parties for purposes other than those mentioned above will not occur.

4. Cookies

We use cookies on our website. These are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, trojans, or other harmful software. These cookies store information related to the respective device. However, this does not mean that we immediately gain knowledge of your identity. The use of cookies serves, on one hand, to make the use of our offering more pleasant for you. We use so-called session cookies to recognize that you have already visited certain pages of our website, logged into your customer account, or used the shopping cart. These session cookies are automatically deleted when you leave our website. Additionally, we use temporary cookies that are stored on your device for a defined period to optimize user-friendliness. When you visit our website again, it is automatically recognized that you have been with us before, and your entries and settings are saved so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and optimize our offering for you (see Section 5). These cookies allow us to automatically recognize, on a revisit to our website, that you have already been with us. These cookies are automatically deleted after a defined period.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer, or you are notified every time a new cookie is created. Please note, however, that completely disabling cookies may result in you not being able to use all the features of our website.

5. Analysis Tools

To tailor and continuously optimize our pages to meet your needs, we use various web analysis services. Pseudonymized usage profiles are created, and cookies are employed (see Section 4). Further information about each web analysis service and the option to deactivate them can be found below.

Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc., USA. The information generated by the cookie and potentially other automatically generated information about your use of our website (including your IP address) is transmitted to a Google server in the USA and stored there. Before transmission, IP addresses are generally anonymized, making direct attribution to your person not possible (IP masking). This information is used to evaluate your use of our website, generate reports on website activities for us, and provide other services related to the use of websites and the internet. At no time are your data merged with other data collected by Google. The transfer of information from Google to third parties only occurs if required by domestic or foreign regulations to which Google is subject in the respective case, or if other entities process this data on behalf of Google.

You can prevent the collection of data generated by the cookie regarding your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on. Alternatively, especially for browsers on mobile devices, you can prevent data collection by Google Analytics by clicking on this link. This sets an opt-out cookie that prevents the future collection of your data when visiting this website. This opt-out cookie is only valid in this browser and only for our website. If you delete cookies in this browser, you must set the opt-out cookie again.

For more information on data protection related to Google Analytics, please refer to the Google Analytics Help.

6. YouTube

We integrate videos on our websites that are available on the YouTube platform (Embedded Content). YouTube is a service provided by Google Inc. Cookies from YouTube are used to evaluate video views, create reports on video usage for the owner of a YouTube account, improve the service's user-friendliness, and prevent unlawful use. Through the cookie, we receive statistical evaluations from YouTube about the playback of embedded videos on our websites. We have activated YouTube's "enhanced privacy mode," provided by YouTube, for all embedded YouTube videos on our websites. This means that YouTube only stores information when the embedded video is actually played by you. According to Google, no personally identifiable information is stored in this process. However, attribution of information to your person is possible if you are logged into YouTube or another Google service. If you do not wish this, we recommend logging out of your Google account before playing an embedded video. You can prevent the storage of cookies by adjusting the settings in your browser software. Please note, however, that in this case, you may not be able to play the respective video or only to a limited extent. For more information on data protection related to YouTube, consult the Privacy Guide in Google Products, as well as Google's Privacy Policy.

7. Data Security

All personally transmitted data is encrypted using the common and secure TLS (Transport Layer Security) standard during transmission. You can recognize a secure TLS connection, among other things, by the attached 's' in the web address (i.e., https://..) in the address bar of your browser or by the lock symbol in the lower area of your browser.

The servers we use for our website and cloud applications are located in data centers and are securely connected to the internet through a complex system architecture. The data centers are within the EU, specifically in Germany.

In addition, we implement appropriate technical and organizational security measures to protect your data from unintentional or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. These security measures are continuously improved in accordance with technological advancements.

8. Information, Correction, Blocking, and Deletion

You have the right to obtain information about the personal data we have stored about you and to have incorrect data corrected. Additionally, you can request the blocking or deletion of your data. For information about your personal data, correction of incorrect data, blocking or deletion, and for further questions regarding the use of your personal data, please contact us by email at info@certain-cloud.com. Please note that in the event of blocking or deleting your data, complete or partial use of our services may no longer be possible. Additionally, you can access and edit the data stored in your customer account by logging into our website with your personal access credentials. Furthermore, you have the right to file a complaint with the relevant supervisory authority. If personal data has not been collected directly from you, you are entitled to information about the origin of this data.

9. Currency and Modification of this Privacy Policy

This privacy policy is currently valid and as of August 2023. Due to the ongoing development of our website and the services offered, as well as potential changes in legal or regulatory requirements, adjustments to this privacy policy may be necessary. The most current version of the privacy policy is always accessible on our website at certain-cloud.com.